Why Can't the Vendor Deliver to My Office?
Desktop deliveries do not occur on campus for several reasons. Vendors don't have the time to locate you. If you are in a class, they would need to interrupt or wait and that doesn't work for anyone, also, for safety reasons. Carriers have (1) delivery place and that’s the District Warehouse. If your item is on a purchase order and it does not go through district warehouse, payment to the vendor will be delayed until order delivery confirmation can be determined by the Accounts Payable.
Can I Get My Personal Stuff Sent Here?
All carriers can make home deliveries. If your personal package is being sent to our address, please notify the warehouse as soon as possible. Your package will most likely be refused if staff is unaware of shipment.
Why Was My Package Refused?
Properly addressed packages are never refused. Items that have no Purchase Order number, name, department, etc. will be set aside, and when time permits, we will attempt to contact the sender requesting information as to whom they want the item to go to. If the sender of the package does not know who ordered the item it will be refused and returned to the sender.
What is a "call tag"?
A "call tag" is a prepaid request by the vendor, to pick up an item from their customer. The vendor pays for this service; we need to have the item(s) available in the warehouse department ready to give to the parcel company when they arrive for it.
How do I return an item?
If the vendor is issuing a "call tag" the first step is for you to contact the sender for authorization to return the item. They will then issue you a return authorization number and that number should be written clearly on the outside of your package that you are returning.
The second step is to bring the item to district warehouse or schools main office where it will be held for pick up during our normal deliveries.
If the school is paying for return costs
Contact the District Warehouse @ ext. 1150.
Where is My Package?
Ask the vendor how they sent it, when they sent it, and the tracking number. Give this information to the District Warehouse at (928) 258-1150 or email us warehousestaff@tcusd.org and we will attempt to locate your package for you.
Mis-delivered, Can I Keep It?
If a package is not yours, call District Warehouse at X1150. We'll get it to the proper addressee.
Why Must My Packages Be Addressed Correctly?
By addressing your items correctly, you improve the odds of getting your item when you need it. Also, carriers will get it delivered to us on time. Undeliverable items are also returned to sender.
Why Must Purchase Order Numbers ( PO#) Be on Packages?
District Warehouse maintains a log of open purchase orders for the School District. By having the PO# on the outside of the package in the "Ship To" address, we will note what items have arrived on that PO# and forward it to the business office for payment. This keeps the vendors happy and receiving records accurate.
Can Warehouse keep my stuff until I need it?
No, we deliver items when they are received.
Does District Warehouse hours change in the summer?
No. |